The Concierge Claims Difference

concierge claims

Jewelry Insurance & the Concierge Claims Difference

Badly damaged jewelry pieces. Stolen valuables. God forbid, a lost diamond engagement ring.

These are all unfortunate aspects of life as a jewelry owner. They’re not things we want to think about or give any energy to. But they are actual instances that do occur out in the real world. And they can easily happen to anybody. At any time.

This is where the jewelry insurance claim process comes into play and where Zillion’s exclusive concierge claims service can make all the difference in your world. Wherever in the world you may be when misfortune rears its ugly head, Zillion will be there to support you.

The Standard Jewelry Insurance Claims Process

There are a lot of words that can be used to describe the standard jewelry insurance claim process. Many of them aren’t exactly…positive.

Tedious. Exhausting. Confusing. Draining. Frustrating. Adjectives like this often come to mind when assessing the typical claim process. But with Zillion’s concierge claims service, a whole different set of descriptors come to mind.

Empowering. Impressive. Helpful. Rewarding. Fast. Easy. Better. These and other words can all accurately be used to describe what we proudly call concierge claim service.

But in the ever-evolving world of jewelry insurance, what exactly does concierge claim service mean? Let’s take a closer look, shall we?

Concierge Claims Service: The Zillion Difference

Truth be told, Zillion jewelry insurance stands out from the crowd of competitors in a few unique and valuable ways. For starters, only Zillion provides you with immediate, out-the-door jewelry insurance coverage — an exclusive benefit of purchasing your item from one of our retailer partners. As we like to say, it’s insurance that just clicks. And then there’s the enduring value of equally fast and easy concierge claim service.

In order to provide this next-level attention and dedication for you, our valued customer, we work closely with your chosen jeweler. Collaborating as partners, we take complete charge and care of any needed repairs or replacement. As our valued customer, you’ll never be burdened with added worries. We’ll never ask you to prove ownership of your jewelry item, verify its value, or negotiate a cash settlement. With Zillion by your side, you won’t even need to pay a deductible.

As for your part in the process? It’s simple, really. Whether you’re at home, across the country, or even traveling internationally when misfortune befalls your diamond engagement ring, it’s easier than ever to file a jewelry insurance claim with Zillion. Since it’s all done online, you can file your claim from anywhere, at any time.

Lightning-fast response times from our claims team means your jewelry repair or replacement starts within 24 hours of your claim submission. We don’t make or take our own “claim” here lightly, either. Instead, we take this opportunity to exceed your expectations and remind you why you put your trust in Zillion.

At the end of the day, we take pride in caring for each and every one of our customers. At no point in our relationship is this care more important than when you have a jewelry insurance claim – especially in a timely manner, without any amount of hassle.

Some Examples of Concierge Claims Service…

Looking for some real-world examples of our concierge claim service in action—and the many ways it can enhance your own experience? Take luxury diamond engagement ring designer Kwiat, for example. Our claims benefits process will replace a lost Kwiat diamond with another certified Kwiat diamond. The same goes for RDI Diamonds and Rare & Forever Diamonds, and Martin Flyer stones. In these instances, any retailer that sells these brands can easily and instantly offer Zillion’s immediate insurance and concierge claims service to their valued customers.

“Retailers and consumers are always concerned when a loss occurs,” explains Martin Flyer CEO Joshua Kaufman. “Our partnership with Zillion provides our retail partners and their guests with the confidence and comfort that their Martin Flyer piece will be repaired or replaced to the level of elegance that they know and trust. It’s a concierge service that creates delight in the face of adversity.”

Zillion’s own leaders are equally enamored of these powerful partnerships, with Managing Director Adam Black succinctly stating they “assure consumers that their insurance loss will be remedied quickly and to their discerning standards. We’re excited that together, we can offer great value and benefits to the purchasers of exclusive jewelry,” adds Black. “And continue to provide one-of-a-kind solutions with enhanced service value to help jewelers meet the buying preferences of today’s jewelry customer.”

A Major Reason Retailers Partner with Zillion

These powerful features and enduring benefits of concierge claim service are a major reason why more and more jewelry retailers choose to join our exclusive partner network. In addition to Kwiat, RDI Diamonds, Rare & Forever Diamonds, and Martin Flyer, current retailers include Clean Origin, Shreve & Co., Henne, Rogers & Holland, Padis Jewelry, and many more.

Zillion provides embedded insurance at the point of sale, making the typically tedious and confusing experience of jewelry insurance instant and effortless—for both retailers and their customers. Qualified retailers can join Zillion’s exclusive partner network and offer immediate peace of mind to customers, all while they shop at their leisure in-store or online. Our technology platform is used by leading companies in the jewelry industry—and customers are instantly and endlessly backed by jewelry insurance heavyweight AXA XL, rated A+ Superior by A.M. Best.

What’s more, our concierge claim services help each of our partners look like a real hero, and kickstart additional revenue opportunities. Put simply, our concierge claims services keep customers coming back for more.


Zillion partners with jewelers to offer their customers lower rates on jewelry insurance. If you don’t see your jeweler on our list, we’re sorry, we won’t be able to offer you a quote for insurance. If you purchased from a Preferred Jewelers International retailer please email us at and let us know the name of the retailer. Thank you.