How Can We Help?

FAQs

We understand how emotional it can be when your jewelry goes missing. That’s why we put a huge priority on each and every jewelry insurance claim and work quickly with your original jeweler to ensure you get your replacement as quickly as possible. Visit the claims section of our website to let us know what happened and we’ll take it from there and guide you through the process.

Adding jewelry items to your policy is easy. Simply send the following information to help@myzillion.com:

  • An Appraisal or Statement of Value for the jewelry item dated within the last 3 years
  • A current picture of the jewelry item – just point and click from your smartphone

Zillion has your jewelry covered, even if you’re not the wearer. It is not a requirement to add a wearer, but you may certainly do so by letting us know who you would like to add to your policy. We will make the change by adding the wearer as a co-owner of the insurance. Simply email the wearer’s full name, physical address, phone, and email address to us at help@myzillion.com.

Adding your spouse or fiance as a co-owner on your insurance policy is not a requirement, but does allow them to make policy changes or directly submit a claim. To add the individual, we will need:

  • The individual’s name
  • Address
  • Email address
  • Mobile phone number

Please submit this information by emailing us at help@myzillion.com.

The address on your insurance policy must be your legal residence. You may submit a new address to us and the reason for the address change by emailing us at help@myzillion.com. Please note that a change in address may affect the insurance rates on your policy. Any premium credit or increase will be refunded or billed to you on a prorated basis.

Yes, we’ll automatically renew your policy before the end of our current term. We’ll send you a notification 30 days prior to remind you and will also let you know a day before we process your payment.
Yes, you may cancel your insurance policy anytime and receive a full refund in the 1st 30 days, or a prorated refund, thereafter.
Yes, please fill out the form below or call us at (844) 699-4554.

Other Questions?

Help

Zillion partners with jewelers to offer their customers lower rates on jewelry insurance. If you don’t see your jeweler on our list, we’re sorry, we won’t be able to offer you a quote for insurance. If you purchased from a Preferred Jewelers International retailer please email us at partners@myzillion.com and let us know the name of the retailer. Thank you.