Frequently Asked Questions

Who is Zillion?


Zillion's mission is to make it super easy for you to protect the things you love. We’re an experienced insurance and technology team who take pride in solving problems and delivering a first-class experience to our customers. Our jewelry insurance customers are backed by AXA XL, the world's largest insurance company and rated A+ Superior by A.M. Best.




How is Zillion different from other jewelry insurers?


Zillion's primary focus is on insurance for jewelry purchased from our retail partner network (although we do offer insurance directly to consumers as well). Through our technology integration with partner retailers we’re able to offer you the easiest jewelry insurance experience in the industry. We get what we need directly from the jeweler without forcing you to fill out pages and pages of unnecessary forms. Easy is good!




What is jewelry replacement insurance & why does it matter?


At Zillion we understand that your jewelry means more to you than just its value. That’s why we take the approach of replacing or repairing your jewelry back to its original specs with $0 deductible…. Yep, $0, no deductible, simply delivering the same jewelry item back to you in the event of a loss.




What's covered by Zillion's jewelry insurance? What isn't?


Zillion insurance covers just about every bad thing that could happen to your jewelry. Some of the most common examples are Theft, Loss, Damage, Mysterious Disappearance and Acts of God such as fires, floods, tornadoes, and hurricanes. There are a few exclusions you should be aware of, including War/Military/Government Action, Nuclear Hazard, and Wear & Tear. For more information about jewelry insurance, feel free to reach out to us at help@myzillion.com




Is my jewelry worth insuring?


Absolutely! Zillion specializes in insuring jewelry of all shapes, sizes, and values. We understand that the sentimental value of jewelry, like your engagement ring, is often greater than the financial value. While you may not be able to get your original engagement ring back, our unique jewelry replacement insurance will ensure you’ll get a replacement that matches your original jewelry specs.




Are Zillion’s jewelry insurance rates competitive?


Zillion has some of the best jewelry insurance rates in the industry. We specialize in jewelry insurance, and better manage risk and control costs through the use of our technology. These savings are passed onto our customers in the form of better rates. You'll benefit from our modern delivery, exceptional coverage and low costs, all while having full control and flexibility with your policy. Cancel anytime - receive a full refund in the first 30 days (pro-rated thereafter).




How do I file a claim if my jewelry is lost, damaged, or stolen?


We understand how emotional it can be when your jewelry goes missing. That’s why we put a huge priority on each and every jewelry insurance claim and work quickly with your original jeweler to ensure you get your replacement as quickly as possible. Visit the claims section of our website to let us know what happened and we’ll take it from there and guide you through the process.




What if I give my insured jewelry as a gift?


Zillion has your jewelry covered, even if you're not the wearer. It is not a requirement to add a wearer, but you may certainly do so by letting us know who you would like to add to your policy. We will make the change by adding the wearer as a co-owner of the insurance. Simply email the wearer's full name, physical address, phone, and email address to us at help@myzillion.com.




I have a renters / homeowners insurance, why do I need Zillion's jewelry insurance?


A renters or homeowners policy typically provides limited coverage for jewelry unless you pay for a Jewelry Floater. For instance, theft of your engagement ring may only be covered up to $1,500. The most common cause of jewelry loss is called "Mysterious Disappearance," which is insurance-speak for “OMG, I think I left my wedding ring at the hotel, or I was playing on the beach and my engagement ring just vanished." Whether you pay for a Jewelry Floater, or not, this jewelry loss may not be covered by your homeowners or renters policy. If this happens to you, you'll be glad you have jewelry insurance through Zillion. For more details, see our blog post on this topic.




Why do I need Zillion's jewelry insurance if I have a jewelry service plan or warranty?


A jewelry service plan is a great way to maintain and service your jewelry. With regular visits to your jeweler to care for your items, you can ensure that they'll stay in great shape. However, if you miss a checkup and your jewelry is damaged, or if your diamond engagement ring goes missing, altogether, your jewelry service plan or warranty won't help you. Zillion will, though, with full jewelry replacement. For more details, see our blog post on this topic.




Will my policy automatically renew?


Yes, we'll automatically renew your policy before the end of our current term. We'll send you a notification 30 days prior to remind you and will also let you know a day before we process your payment.





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© 2020 by Zillion Insurance Services, Inc. 
3000 El Camino Real, Bldg. 4, Suite 200

Palo Alto, CA 94306