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Concierge claims

We know that when your jewelry goes missing or is damaged it can be an emotional time. Rest assured that Zillion is here for you and will guide you through the process to ensure your claim is honored in a timely manner, and without hassle. Our goal is to exceed your expectations, and remind you why you put your trust in us.

Claim Concierge
Your policy is designed to cover accidental damage, which is unintentional and includes things like drops, impacts, or anything unexpected that causes harm to your item. However, it doesn’t cover normal wear and tear, like scratches, dents, or discoloration that naturally happen over time with regular use. Maintenance issues, such as cleaning or resizing, are also not included, as they are considered part of regular upkeep. The policy is meant to protect you from those unforeseen accidents that can happen to your items.

Unfortunately no. Insurance is there to protect against future losses, not ones that happened before your policy started. If your item was already lost or damaged before you got coverage, it wouldn’t qualify for a claim and could be considered misrepresentation. If you’re unsure about your situation, feel free to reach out — we’re happy to help.

Make a claim

Please proceed only if you have an active policy and a valid covered loss.
Make a Claim

Zillion partners with jewelers to offer their customers lower rates on jewelry insurance. If you don’t see your jeweler on our list, we’re sorry, we won’t be able to offer you a quote for insurance. If you purchased from a Preferred Jewelers International retailer please email us at partners@myzillion.com and let us know the name of the retailer. Thank you.